Refund Policy

At Ninanowa, we prioritize customer satisfaction and ensure high-quality painting services and products. However, please review our refund policy before making a purchase:

1. No Cash Refunds:
   Refunds are not processed in the form of cash. Instead, we provide vouchers equivalent to the refund amount.
   
   

2.  Exchange / Store Credit:
   

   You can exchange or receive store credit within 7 days.
   
   

3. Voucher Usage:

   • Vouchers can be redeemed for future purchases on our website.
   • They are non-transferable and must be used within the specified validity period.
     
     

4. Eligibility for Refund Vouchers:

   • Refunds will only be issued if there is a valid reason such as damaged products, incorrect orders, or failure to deliver the purchased item.
   • Refund requests must be initiated within 7 days of receiving the product or service.
     
     

5. Process for Refund Request:

   • Submit your refund request via our customer support email at ninanowa01@gmail.com with your order details and proof of issue.
   • Our team will review the case and respond within 3-5 business days.

We appreciate your understanding and thank you for choosing Ninanowa for your artistic needs.